Privacy Policy
Last updated: [DATE PENDING REVIEW]
1. Who We Are
[ENTITY NAME PENDING] ("Company," "we," or "us") operates the Lumen self-service quoting platform. This policy describes how we collect, use, and protect information submitted through that platform.
[PLACEHOLDER: confirm legal entity name and registered address with counsel.]
2. Information We Collect
We collect the following categories of information when you use the platform:
- Contact information: name, phone number, and email address you provide during the quoting flow.
- Service address and property details: street address, ZIP code, property type, square footage, and fuel source, as entered by you or retrieved from publicly available property records.
- Property survey responses: electrical service size, appliance load selections, and other inputs used to size a generator recommendation.
- Payment information: collected and processed by a third-party payment processor. We do not store full card numbers or banking credentials on our servers.
- Usage data: pages visited, interactions, device and browser type, and IP address, collected automatically via server logs and analytics tools.
[PLACEHOLDER: confirm full data inventory with engineering and counsel before finalizing.]
3. How We Use Your Information
We use the information we collect to:
- Generate a quote and schedule a consultation or installation appointment.
- Communicate with you about your project, including confirmations and status updates.
- Process payments and maintain records required for permitting and warranty.
- Improve the platform and our services.
- Comply with applicable legal and regulatory obligations.
[PLACEHOLDER: add marketing communications opt-in/opt-out language if applicable.]
4. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service providers who assist with scheduling, payment processing, field communications, and CRM operations, under data processing agreements.
- Licensed contractors performing installation work at your property.
- Permitting authorities as required by local building codes.
- Legal or regulatory authorities when required by law.
[PLACEHOLDER: list specific vendors and confirm DPA status with each before finalizing.]
5. Data Retention
We retain your information for as long as needed to provide services, maintain warranty records, and comply with legal obligations. [PLACEHOLDER: define specific retention periods by data category with counsel.]
6. Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal information. [PLACEHOLDER: add Florida FIPA and applicable state privacy law rights language with counsel.]
7. Security
We use industry-standard technical and organizational measures to protect your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Contact Us
Privacy questions or requests may be directed to us at (239) 275-4502 or by mail to [ADDRESS PENDING].